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Gireesh Malhotra

Customer Success Senior Manager · Enterprise AI & Agentic Systems Adoption

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Executive summary

Customer Success and enterprise technology leader with 18+ years driving digital transformation, cloud migration, and AI adoption for Fortune 500 clients. Currently owns an $18M SAP portfolio spanning deployment, adoption, renewals, and expansion — growing account value through upsell and cross-sell anchored in AI-led use cases. Hands-on with SAP Business AI (Joule, Joule Agents), Snowflake Cortex, and agentic AI architectures at enterprise scale: advising customers on how autonomous agents orchestrate, ground on enterprise data, and integrate into core SAP business processes with governance and measurable ROI. Deep platform expertise across S/4HANA, BTP, Datasphere, and SAP Analytics Cloud; trusted advisor to C-suite stakeholders through QBRs, Balanced Scorecards, and value-realization reviews.

Core competencies

AI & Agentic Systems
SAP Business AI — Joule, Joule Agents · Agentic AI integration & scaling · Snowflake Cortex AI · SAP Business Data Cloud · Machine learning · Predictive analytics · AI use-case discovery & value realization
SAP Platform
S/4HANA · SAP BTP · Datasphere · SAP Analytics Cloud · BW/4HANA · HANA Cloud · Integration Suite (PI/PO to BTP) · C4C · SuccessFactors · S/4 Embedded Analytics
Customer Success
$18M portfolio ownership · Renewals, upsell & cross-sell · Adoption & deployment · QBRs & executive business reviews · Escalation management · Pre-sales & post-sales engagement
Delivery Leadership
S/4 transformation (MaxAttention) · Cloud migration programs · Agile & full-cycle SDLC · Program & risk management · Global team leadership · Change management & cutover

Professional experience

SAPCustomer Success Senior Manager

Apr 2022 — Present

Palo Alto, CA · S/4HANA · BTP · SAP Business AI (Joule) · Datasphere · SAP Analytics Cloud · HANA Cloud · Snowflake

  • Own an $18M portfolio of enterprise SAP cloud accounts end to end — deployment, adoption, renewals, and expansion — consistently delivering upsell and cross-sell growth alongside on-time VAT and sales renewals.
  • Lead customer adoption of SAP Business AI: implemented SAP Joule and guided rollout of Joule Agents, translating agentic AI capabilities into production use cases across finance, supply chain, and customer operations.
  • Advise enterprise architects and executives on how agentic AI systems operate at scale — agent orchestration, grounding on enterprise data via SAP Business Data Cloud, guardrails, and human-in-the-loop design — and partner with customers to integrate these systems into existing SAP landscapes.
  • Delivered a Snowflake Cortex AI engagement connecting SAP data with LLM-powered analytics, opening a new expansion motion within the account and positioning the data foundation for future AI workloads.
  • Ran BTP empowerment workshops re-platforming SAP PI to BTP Integration Suite and BW to Datasphere — modernizing the integration and data layer customers need before scaling AI.
  • Directed the White Glove database migration program moving HANA services from Neo to SAP HANA Cloud on Cloud Foundry across the portfolio.
  • Run QBRs and Balanced Scorecard reviews with executive stakeholders, quantifying value delivered by SAP support and services and surfacing solution-optimization and expansion opportunities.
  • Own project health — budget, resource allocation, risk mitigation, timeline adherence — and manage escalations of critical situations to resolution in alignment with SAP account teams and implementation partners.

SAPAnalytics Delivery Lead — Utilities

Jan 2017 — Mar 2022

Palo Alto, CA · S/4HANA · SAP Analytics Cloud · BW/4HANA · A4O · DWC · C4C · SuccessFactors

  • Led analytics delivery for utilities-sector enterprise clients under SAP MaxAttention, executing customer-focused best practices across systems and landscapes throughout the S/4 transformation journey.
  • Guided S/4HANA planning and implementation plus analytics transformation to C4C and S/4 Embedded Analytics, aligning solution design to each customer's strategic business goals.
  • Established the Cloud Database & Integration practice (application and data), which now contributes recurring SAP Cloud revenue.
  • Drove mass on-premise-to-cloud migrations on HANA across multiple clients; owned test strategy, change management, training, cutover planning, and go-live support.

IBMAnalytics Delivery Architect / Manager

May 2014 — Nov 2016

San Jose, CA · HANA · BW · Lumira · Design Studio · CRM · BusinessObjects Explorer

  • Partnered with sales account managers to drive revenue growth across a broad customer set; won and delivered SAP implementations at Honda Motors, VSP, and Abbott Labs.
  • Owned technical engagement and analytics architecture for business applications, integrations, DR and backups, archiving, content delivery, big data, and scientific applications; the team designed hundreds of SAP-based and hybrid architectures.
  • Managed commercial delivery — cost structures, deliverable tracking, and risk management — and led RFP responses for data warehouse, HANA, and legacy-system integration.

AccentureSAP Enterprise Solution Architect

Oct 2009 — May 2014

San Jose, CA · Data Warehouse · BW · HANA · BOBJ · CRM · Lumira · Explorer

  • Led a cross-functional team of 11 transforming clients' legacy reporting into SAP Analytics solutions for logistics, procurement, and finance — owning design, architecture, and migration cutover end to end.
  • Implemented a distributor-spend optimization solution that freed up to 20% of distributor capital, reinvested into sales-promotion activity.
  • Won and implemented projects at 3M, SRP, Procter & Gamble, and American Water; led RFP responses for BW, HANA, and legacy integrations.

SAP · Deloitte · HPEarlier Career — Consulting

2000 — 2009

Seattle · Palo Alto · Austin · Data Warehouse · Data Quality

  • Program Manager, Data Warehouse & Data Quality — Boeing, Seattle, WA (Apr 2007 — Oct 2009).
  • Data Warehouse Content Lead Developer — SAP Labs, Palo Alto, CA (Sep 2006 — Apr 2007).
  • Senior Data Warehouse Developer — Silicon Laboratories, Austin, TX (Mar 2004 — Mar 2006).

Education & professional development

  • MBADurham University Business School, United Kingdom
  • Machine LearningUniversity of California, Berkeley, California
  • Advanced Project ManagementStanford University, California
  • Bachelor of EngineeringNagpur University, India

Awards

Best Customer Engagement · Zero Critical Defect Delivery · Pat on the Back (multiple)