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Work

Six engagements, written the way a value review is.

What was true when I arrived, what changed, and what it produced. Outcomes claim what actually happened — no more than that.

01Engagements

Selected engagements

2022 — Present

SAP

SAP Business AI adoption — Joule and Joule Agents

  • SAP Joule
  • Joule Agents
  • SAP Business Data Cloud
  • S/4HANA
Context
Enterprise customers held generative AI capability they could demo but had not landed inside a business process. The gap was never model quality — it was orchestration, grounding, and the question of who is accountable when an agent acts.
Move
Implemented SAP Joule and guided the rollout of Joule Agents, translating agentic capability into production use cases across finance, supply chain, and customer operations. Advised enterprise architects and executives on agent orchestration, grounding on enterprise data via SAP Business Data Cloud, guardrails, and human-in-the-loop design.
Outcome
Agentic AI integrated into existing SAP landscapes as production use cases rather than isolated pilots, with governance and measurable value attached.

2022 — Present

SAP

Snowflake Cortex AI on SAP data

  • Snowflake Cortex
  • SAP data foundation
  • LLM analytics
Context
The account's SAP data was not reachable by LLM-powered analytics, which put a ceiling on every AI use case anyone wanted to discuss.
Move
Delivered a Snowflake Cortex AI engagement connecting SAP data with LLM-powered analytics.
Outcome
Opened a new expansion motion within the account and positioned the data foundation for future AI workloads.

2022 — Present

SAP

BTP empowerment — PI to Integration Suite, BW to Datasphere

  • SAP BTP
  • Integration Suite
  • Datasphere
  • BW
Context
Customers wanted to scale AI on top of an integration and data layer still running on SAP PI and BW. That layer decides the ceiling, so it has to move first.
Move
Ran BTP empowerment workshops re-platforming SAP PI to BTP Integration Suite and BW to Datasphere.
Outcome
A modernized integration and data layer — the prerequisite customers need in place before scaling AI.

2022 — Present

SAP

White Glove migration — HANA Neo to HANA Cloud

  • SAP HANA Cloud
  • Cloud Foundry
  • Neo
Context
HANA services across the portfolio were still running on the Neo environment, with the operational risk that carries for every application sitting on top of them.
Move
Directed the White Glove database migration program moving HANA services from Neo to SAP HANA Cloud on Cloud Foundry across the portfolio.
Outcome
Portfolio-wide move onto SAP HANA Cloud, executed as a managed program rather than a set of isolated migrations.

2017 — 2022

SAP

S/4HANA transformation under MaxAttention

  • S/4HANA
  • SAP Analytics Cloud
  • BW/4HANA
  • C4C
  • S/4 Embedded Analytics
Context
Utilities-sector enterprises were mid-S/4 transformation while carrying a legacy analytics estate that could not follow them onto the new core.
Move
Led analytics delivery under SAP MaxAttention — guiding S/4HANA planning and implementation plus analytics transformation to C4C and S/4 Embedded Analytics, and owning test strategy, change management, training, cutover planning, and go-live support across mass on-premise-to-cloud migrations on HANA.
Outcome
Established the Cloud Database & Integration practice, which now contributes recurring SAP Cloud revenue.

2009 — 2014

Accenture

Distributor spend optimization

  • BW
  • HANA
  • BusinessObjects
  • Logistics · Procurement · Finance
Context
A client's legacy reporting estate across logistics, procurement, and finance could not answer where distributor capital was actually tied up.
Move
Led a cross-functional team of 11 transforming the legacy reporting system into an SAP Analytics solution, owning design, architecture, and migration cutover — then implemented a distributor-spend optimization solution on top of it.
Outcome
Freed up to 20% of distributor capital, which the client reinvested into sales-promotion activity.
02Full record

The full record

Every role, expanded.

Apr 2022 — Present

SAP

Customer Success Senior Manager

Owns an $18M enterprise cloud portfolio end to end and leads customer adoption of SAP Business AI.

Palo Alto, CA

S/4HANA · BTP · SAP Business AI (Joule) · Datasphere · SAP Analytics Cloud · HANA Cloud · Snowflake

  • Own an $18M portfolio of enterprise SAP cloud accounts end to end — deployment, adoption, renewals, and expansion — consistently delivering upsell and cross-sell growth alongside on-time VAT and sales renewals.
  • Lead customer adoption of SAP Business AI: implemented SAP Joule and guided rollout of Joule Agents, translating agentic AI capabilities into production use cases across finance, supply chain, and customer operations.
  • Advise enterprise architects and executives on how agentic AI systems operate at scale — agent orchestration, grounding on enterprise data via SAP Business Data Cloud, guardrails, and human-in-the-loop design — and partner with customers to integrate these systems into existing SAP landscapes.
  • Delivered a Snowflake Cortex AI engagement connecting SAP data with LLM-powered analytics, opening a new expansion motion within the account and positioning the data foundation for future AI workloads.
  • Ran BTP empowerment workshops re-platforming SAP PI to BTP Integration Suite and BW to Datasphere — modernizing the integration and data layer customers need before scaling AI.
  • Directed the White Glove database migration program moving HANA services from Neo to SAP HANA Cloud on Cloud Foundry across the portfolio.
  • Run QBRs and Balanced Scorecard reviews with executive stakeholders, quantifying value delivered by SAP support and services and surfacing solution-optimization and expansion opportunities.
  • Own project health — budget, resource allocation, risk mitigation, timeline adherence — and manage escalations of critical situations to resolution in alignment with SAP account teams and implementation partners.

Jan 2017 — Mar 2022

SAP

Analytics Delivery Lead — Utilities

Led analytics delivery for utilities-sector enterprises under SAP MaxAttention through their S/4 transformation.

Palo Alto, CA

S/4HANA · SAP Analytics Cloud · BW/4HANA · A4O · DWC · C4C · SuccessFactors

  • Led analytics delivery for utilities-sector enterprise clients under SAP MaxAttention, executing customer-focused best practices across systems and landscapes throughout the S/4 transformation journey.
  • Guided S/4HANA planning and implementation plus analytics transformation to C4C and S/4 Embedded Analytics, aligning solution design to each customer's strategic business goals.
  • Established the Cloud Database & Integration practice (application and data), which now contributes recurring SAP Cloud revenue.
  • Drove mass on-premise-to-cloud migrations on HANA across multiple clients; owned test strategy, change management, training, cutover planning, and go-live support.

May 2014 — Nov 2016

IBM

Analytics Delivery Architect / Manager

Owned analytics architecture and commercial delivery; won and delivered SAP implementations at Honda, VSP, and Abbott.

San Jose, CA

HANA · BW · Lumira · Design Studio · CRM · BusinessObjects Explorer

  • Partnered with sales account managers to drive revenue growth across a broad customer set; won and delivered SAP implementations at Honda Motors, VSP, and Abbott Labs.
  • Owned technical engagement and analytics architecture for business applications, integrations, DR and backups, archiving, content delivery, big data, and scientific applications; the team designed hundreds of SAP-based and hybrid architectures.
  • Managed commercial delivery — cost structures, deliverable tracking, and risk management — and led RFP responses for data warehouse, HANA, and legacy-system integration.

Oct 2009 — May 2014

Accenture

SAP Enterprise Solution Architect

Led a team of 11 transforming legacy reporting into SAP Analytics across logistics, procurement, and finance.

San Jose, CA

Data Warehouse · BW · HANA · BOBJ · CRM · Lumira · Explorer

  • Led a cross-functional team of 11 transforming clients' legacy reporting into SAP Analytics solutions for logistics, procurement, and finance — owning design, architecture, and migration cutover end to end.
  • Implemented a distributor-spend optimization solution that freed up to 20% of distributor capital, reinvested into sales-promotion activity.
  • Won and implemented projects at 3M, SRP, Procter & Gamble, and American Water; led RFP responses for BW, HANA, and legacy integrations.

2000 — 2009

SAP · Deloitte · HP

Earlier Career — Consulting

Program management and hands-on data warehouse work at Boeing, SAP Labs, and Silicon Laboratories.

Seattle · Palo Alto · Austin

Data Warehouse · Data Quality

  • Program Manager, Data Warehouse & Data Quality — Boeing, Seattle, WA (Apr 2007 — Oct 2009).
  • Data Warehouse Content Lead Developer — SAP Labs, Palo Alto, CA (Sep 2006 — Apr 2007).
  • Senior Data Warehouse Developer — Silicon Laboratories, Austin, TX (Mar 2004 — Mar 2006).

Enterprises served

  • Boeing

    Program management

  • Procter & Gamble

    Accenture

  • 3M

    Accenture

  • American Water

    Accenture

  • SRP

    Accenture

  • Honda Motors

    IBM

  • Abbott

    IBM

  • VSP

    IBM

  • SAP Labs

    Data warehouse content

  • Silicon Laboratories

    Data warehouse